Customer Care Centre

We deliver comprehensive Customer Care to our SQL*LIMS® customers. We have one of the largest technical support organizations in the industry. Customers can be assured of speaking with a LIMS expert for troubleshooting assistance and for answers to questions pertaining to installation and system operations.

LabVantage has migrated the SQL*LIMS Technical Support Resource Center (TSRC) into VantageCare. VantageCare is LabVantage’s centralized Customer Care site which enables our customers to submit product issues and inquiries, search known product issues and status, as well as, download patches, software releases and technical documents.

To access VantageCare, please CLICK HERE. A username and password are required to access VantageCare. If you do not have a user account, contact Customer Care at vantagecare@labvantage.com to request your log-on access.

• US
  • Toll-free telephone hotline support Monday through Friday between 5:30 am and 5:30 pm (Pacific Standard Time).
  • Hotline: 800-762-5467
• Europe
  • Toll-free telephone hotline support Monday through Friday between 09:00 am and 17:30 (Central European Time).
  • Hotline: 00800-7222-2000
  • Technical support is provided in English, as well as in many local languages.
• Asia / Pacific
  • Mail support hotline support Monday through Friday between
    • 8:00 am – 4:00 pm (Singapore)
    • 10 am – 6 pm (Sydney)
  • email APAC-SQL*LIMS-Support
  • Hotline: 81 366 887 236
  • Technical support is provided in English.
• Global
  • Regional non-toll-free numbers

• The SQL*LIMS User Community on-line customer bulletin board is a great way to stay in touch with other SQL*LIMS customers in order to exchange ideas, best practices, download product information and more.
  
  
• If you have immediate need of a service pak or patch for your LIMS system, please contact the SQL*LIMS helpdesk at the hotline numbers listed above.
  
  
• We can also assist you with database management, database tuning and optimization, virtualization, backup and recovery, system configuration, and much more. Please contact the Customer Care team to discuss your special support needs. If you would like to order additional support or consulting services, please contact a sales representative